Dec 20 2005
My car dealer grief today!
I need to vent. I had a burned out low-beam headlamp, so I wanted to replace the bulbs, myself, to prevent having to waste time at the dealer. After all, it should be a no-brainer to change the bulbs. Well, it wasn’t. After dismantling my front fascia (damn near), I realized that the headlight assemblies were attached with a 3rd screw (first two were simple, up top) to the inner fender-walls. I gave up and told myself I’d take it to the dealer.
Mind you, I pay extra for having a car rental so that my service appointments will be as smooth as possible, keeping me from my wasting my time as much as possible.
1) They didn’t have a rental for me; they said they’d call me when they got one later today. 2) They told me they’d charge me .3 hours (@ $85/hr.) to put in the one bulb that wasn’t burned out (aftermarket Sylvania Silverstar). 3) When the car was done, they didn’t page me. I had to ask. It had been done for at LEAST 15 minutes. 4) When I went to pay, they charged me .6 hours (.3 per bulb). 5) They corrected the charge, I paid, then proceeded to complain to the service manager. 6) He gave me his card, apologized, credited my account for the .3 hours and told me to talk to him if I was ever there again with grief.
3 Responses to “My car dealer grief today!”
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I know what your saying peter…I hate the fact that with these new cars, even something as easy as changing a air filter requires almost requires you to a dealer. Luckily we have a “Sterling car care” in our area which does alot of the stuff “light changing” at a pretty fair cost!
You are a leetle girly man!
Next time bring it over to the hood, I’ll replace them for $20 total and you can play video games and drink beer while I do it.
I’m in!!! I’m finally into jankpress!!! I still have a rear reverse light on my mountaineer I can’t replace and the nice tow truck driver who had all the tools in the world and the proper bulb couldn’t fix it either. Fogetaboutit!